Draft for legal review. This page has not been reviewed by a lawyer and is not yet in effect. Bracketed items are placeholders to complete before launch.
Privacy Policy
This Privacy Policy explains what personal information DoorFrame ([DoorFrame legal entity name and address], "we") collects through doorframevideo.com and the DoorFrame app, how we use and share it, and the choices you have.
1. Information we collect
| What | Examples | Source |
|---|---|---|
| Account | Email address, name, sign-in method (email and password, or Google), email-verification status, first and last sign-in times | You, Google sign-in |
| Workspace content | Studio name, listing addresses, listing photos, agent names and emails, agent reference photos and voice samples, scripts, edits, revision requests, team member emails and roles | You and your team |
| Generated media | Videos, images, voiceovers and character sheets made for you | Our production systems |
| Billing | Billing email, payment status, invoice and refund records, card brand and last four digits. Full card numbers go directly to Stripe and never reach DoorFrame. | You, Stripe |
| Early-access requests | Name, email, phone (optional), listing volume, whether you offer video | You |
| Technical | IP address (for rate limiting and security), browser requests, error reports | Your browser |
| Support | Messages you send us | You |
2. How we use it
- To provide the Service: store your workspace, make the videos you order, deliver revisions and send the emails that go with them (video ready, revision delivered or returned, team invitations, account requests).
- To take payments, issue receipts and refunds, and keep the financial records the law requires.
- To secure the Service: verify sign-ins, prevent abuse, investigate errors.
- To answer support requests and early-access requests.
- We do not sell personal information and do not use it for cross-site advertising.
3. AI processing and agent likeness
To make videos, your listing photos, scripts and (for Agent Clone products) an agent's reference photos and voice sample are sent to our video production engine and its AI providers [list at launch, for example Google (Gemini, Veo) and ElevenLabs], and to our human editors for revisions. Agent likeness and voice are used only with that agent's consent and only for the videos ordered; an agent may revoke consent at any time by contacting support@doorframevideo.com, which stops new videos with their likeness. [Confirm each provider's retention and training terms.]
4. Where it is stored and who we share it with
| Provider | Purpose |
|---|---|
| Google Firebase (Authentication and Cloud Firestore) | Sign-in and workspace records |
| Amazon Web Services (S3, ECS, SES) | Photo, audio and video file storage in a private bucket; hosting; transactional email |
| Stripe | Card payments, invoices, membership billing and refunds |
| Video production engine and AI providers [Blonde Waterfall Marketing OS and its model providers, to be confirmed] | Generating and editing videos, voiceovers and listing imports |
| Google Maps Platform (Places) | Local Tour place search, when used |
| [Error monitoring provider, if enabled] | Error reports (no card data or passwords) |
Data is stored in the United States. We share information with these providers only to run the Service, under contracts that limit their use of it. We may also disclose information to comply with law, enforce our Terms, or as part of a merger or sale of the business with notice to you.
5. How long we keep it
- Workspace content and files: while your account is open, and deleted within 30 days after a deletion request is completed (backups roll off within [35] days).
- Payment, invoice and refund records: as long as tax and accounting law requires (typically [7] years).
- Abandoned uploads that were never confirmed are deleted automatically after a few days.
- Early-access requests: until you ask us to remove them or the program ends.
6. Your choices and rights
- Download your data: Settings → Your data → Download my data gives you a copy of your account, workspace records and file list. Files themselves can be downloaded from Files.
- Delete your account: Settings → Your data → Request account deletion, or email support@doorframevideo.com.
- Correct information in the app, or ask us to.
- Depending on where you live (for example California or the EU/UK), you may have rights to access, correct, delete, or port your information, to object to or limit some processing, and to appeal our decision. We will not discriminate against you for using them. [Counsel to complete state-specific and GDPR disclosures, including legal bases and transfer mechanisms if EU/UK users are accepted.]
7. Security
Files are kept in a private, encrypted storage bucket and are only reachable through short-lived links issued to signed-in members of the workspace. Access to workspace data is checked on every request. No system is perfectly secure; we will notify affected users of a breach as required by law.
8. Children
DoorFrame is a business service and is not directed to children under 16. We do not knowingly collect their information.
9. Cookies and local storage
See the Cookie Notice.
10. Changes and contact
We will post changes here and email account owners about material changes. Questions or requests: support@doorframevideo.com · [postal address].